MERCATOR OCEAN JOURNA: 
SEPTEMBER 2021 
GIORDAN. CC... * 
eSSAL, F., BAZIN, D., LEGROS, V. 
Mercator Ocean international (MOi), France 
1.1 Training activities 
User learning and user support services both strengthen 
user uptake: objectives are to train, answer questions, 
facilitate user experience, share knowledge and collect 
requirements. On the one hand, training activities foster 
products’ use and feedback collection to improve the 
service. On the other hand, the user support desk is the 
point of contact for all questions and comments from 
users, and its objective is to optimise their experience 
ihroughout the Copernicus Marine Service. This paper 
describes what has been done during the period [2015- 
2021] for those 2 activities and provides figures aualifying 
them. 
1. USER LEAPANING SERVICE 
The Copernicus Marine Service is committed to assist and 
to support new and potential users by offering training 
activities and providing access to learning materials. These 
2 main pillars of the learning services encourage product 
Jse and demonstrate the full potential of the Copernicus 
Marine Service (data access, difference between products. 
uUSe case presentation, etc.). 
In addition to activities dedicated to the Copernicus Marine 
Service, the training team and experts were also involved 
ın the organization of several training workshops and 
demos for WEKEO, the Copernicus DIAS platform, where 
the Copernicus Marine Service data Is also distributed. 
As mentioned before, training activities foster product use 
and feedback collection to improve the service. The design 
of all training activities has been guided by considering the 
EU member States’ needs and the willingness to collaborate 
with local experts and the Copernicus Stakeholders. 
"raining workshops are designed to train existing and new 
Marine Service users. The target audience is mainly 
beginners and new users. Participants learn about our 
products and services, and their possible applications 
across a wide range of subjects during plenary and 
practical training sessions. Participants are also able to 
share their experiences as well as express needs and 
requirements for future products to be included in the 
Zopernicus Marine catalogue. These events consist of a 
mixture of plenary expert talks, round table discussions, 
and hands-on practical exercises to explore the Copernicus 
Marine product catalogue. 
During the period 2015-2021, the Copernicus Marine 
Service has organized several training workshops or 
webinars each year. During the period 2015-2019, a total of 
'5 Members States have benefitted from local training 
‚workshops. This series of face-to-face workshops (Figure 
', left) have gathered an average of 300 trainees per year. 
From 2019 onward, the Copernicus Marine Service has 
intensified its training activities and organized 6 regionaı 
training workshops per year (corresponding to the 6 
different European basins) with the help of local marketing 
and scientific partners. These workshops were face-to- 
face format with a limited number of participants. In 2019, 
the average satisfaction rating of the participants was 
4,275.