MERCATOR OCEAN JOURNA, 
SEPTEMBER 2021 
User Ir. 43a 
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igure &: User Feedback infographıc 
Whichever the entry point of the feedback collected 
(Service Desk, User Workshops, Questionnaires, Meetings, 
Champion User Advisory Group), the feedback is recorded 
within a table called “record of user feedback”. The 
Champion User Advisory Group (CUAG) is one of the 
channels to collect feedback and has advised MOi on user 
requirements and service evolution solutions implemented 
to satisfy user needs. The table “record of user feedback” 
for example contains: 
-columns about user information including detailed 
feedback and date of feedback/request, 
after analysis, this table is updated with further 
information about how this item will be considerea 
ın the next service evolution: which category this 
feedback belongs to? (Figure 5); the status of the 
feedback (open or close with explanation).